Terms and Conditions and Privacy
Terms and Conditions
Quality of files provided
The customer accepts the responsibility for the quality of the final print due to the files provided. Ensure you read the artwork proof which will identify any low-resolution elements prior to approving for print. Please refer to our artwork requirements on how to set up your files.
Colour references
DSA uses four colour process CMYK for all of our printing. If your job has a colour which is critical to match then the onus is on you to specify a Pantone reference or provide a physical sample as a target for us to match to. We will aim to get as close as we can to the target using a four colour process equivalent of the target supplied. DSA can supply a press proof for $75+gst to give you the reassurance that what you see is what you get. You acknowledge that in the absence of providing a colour target you will accept the resulting colour from the file provided and as rendered by our profiles.
Suitability of use
When using our products as part of another system or structure, always ensure that any relevant testing, risk assessment, design, engineering, certification, inspection and ongoing maintenance is carried out to ensure that the product is suitable for that specific application. The act of fixing the product to the surface, structure or entity may change its structural integrity and performance. Special consideration should be given to wind loading. The application of the product may cause damage to an entity it is being fixed to. It is important that you understand your responsibility that the use of the product for your particular application meets the relevant legislation for OH&S or the relevant building code as it may apply.
Non DSA Hardware
When asked to re-skin hardware that is not a DSA product, we ask that you supply the frame to ensure an accurate fit. When this cannot be supplied DSA cannot take any responsibility for inaccurate measurements that are supplied.
Limited Liability
In accepting a quotation you acknowledge that DSA’s liability is limited to the products and services supplied on the quotation. Under no circumstances, will DSA indemnify a client for additional costs including, installation, freight, or any other costs incurred as a consequence of manufacturing defect, error or product failure. Clients are advised to allow enough time to check that the product meets your requirements before organising any value added activity such as installation.
DSA Order Process
Once and order is placed, you will receive an Order Confirmation email. Please ensure to check this to ensure invoice to details, address for delivery, contact details, products, size and quantity are correct. Once this has been approved and artwork supplied (if applicable) you will receive an artwork proof. It is important to follow the instructions in this email in a timely manner. Delays caused by late approval of artwork, or time lost through resolving issues because the files are not print ready, to the appropriate size or missing bleed or low resolution, may delay the completion and delivery of your job.
Stock shortages
From time-to-time, the website may advertise and allow the successful purchase of products which may be out of stock. We are working on ways of minimising this from happening. When this occurs DSA will endeavour to inform you as soon as possible and either offer an alternative or refund your money in full.
Lead times
DSA endeavour to meet the clients requested lead time. As a guide, we require 3-5 working days from artwork approval on vinyl prints, decals, boards and posters, 5-7 working days from artwork approval on fabrics and flags, and 7-10 working days from artwork approval on Marquees. Hardware only orders will be shipped within 24-48 hours of order acceptance. Same day orders for hardware must be placed by 12pm. Any orders after 12pm may not be despatched until the following business day.
Freight related conditions
DSA offers a number of carrier options. This will be discussed with you based on your required due date with your Account Manager and noted on your order confirmation. For goods consigned through DSA freight service, If the goods are lost or damaged in transit, DSA will, at our discretion, reprint and resend the goods at our cost, using the same or equivalent carrier service as quoted. If, as a result of such as adverse event the client decided that the carrier service needs to be upgraded, then any additional cost will be borne by the client. The client agrees that DSA will not pay for any sub sequential or consequential cost resulting out of freight being lost or damaged.
Address details and availability to receive goods
Unless it is arranged otherwise, It is expected that the client will have someone available to receive the goods between 9:00 am and 5:00 pm on the day of delivery. If you have time specific delivery, please advise at time of order so this can be quoted accordingly with the freight company being used. Any detention time or additional cost incurred as a consequence of the client not being present to receive the goods will be on billed to the client. If goods are to be sent to a home address, we require an Authority To Leave from the client and after goods are delivered DSA take no responsibility for goods going missing. All deliveries must have a contact name and phone number provided.
Copyright
In supplying artwork to DSA for reproduction, the customer assumes all responsibility that they either own the copyright of the supplied material or that they have permission or licence to reproduce the material by the copyright owner. If it becomes known or suspected that the client is in breach of copyright laws, then DSA reserves the right to cancel the order and return all materials to the customer.
Customer Goods left on Premises
DSA reserves the right to dispose of any property which is left on our premises uncollected for a period of three months. This includes print stock, colour samples, prototypes, product, uncollected print jobs, display systems or any other material.
Privacy & Security
DSA is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed the following Privacy Statement.
Personal Information. Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data other than the minimum required to full fill the needs to engage in doing business with you. We may collect personal information from you through a number of means including;
Telephone consultation, email correspondence or submission of information through our website. The type of information we record about you include information such as email address, telephone number and in the case of a company delivery address and ABN numbers are collected.
You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may require information from you, such as your name and telephone number, to help us satisfy your request.
Information gathered from our web site
Information obtained while visiting our site does not identify you personally unless you log in, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and over all user experience.
Opting in and opting out
You will always have the option to opt into certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services.
Your right to access your information The Privacy Act of 1993 gives you the right to access and correct your personal information. To find out more about how to do this, please contact us.
Payment Options
We accept payment by credit card (MasterCard and VISA). All transactions are in Australian dollars (AUD$).
Cheque or Bank Transfers
If you would prefer to pay by cheque you may post your cheque to Display Systems Australia PO Box 248 Nth Sydney NSW 2059 Australia or to pay by bank transfer, you will find our bank details on the bottom of our invoice, please email remittance to reception@displaysystems.net.
Property of the goods supplied by DSA to the buyer pursuant to these terms and conditions shall not pass to the Buyer until those goods and other goods supplied by DSA have been paid for in full and this a fundamental condition of our agreement to supply the goods. Products and service will be assumed satisfactory unless notified within 7 days.
If you have any questions regarding our privacy policy, please contact us.